The client support that you will get from your hosting provider is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have a technical trouble with an active account. Timely and accurate information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a real web hosting provider and not from some reseller. If you get a hosting account through a company that does not own its servers and it cannot access them directly, it is almost certain that you will wait for a day or two so as to receive a reply to any kind of query, so your websites may stay offline for quite some time. In comparison, a company which provides various options for communication and has a technical support staff that is available all the time can assist you right away and help you decrease or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Hosting

We acknowledge the significance of receiving assistance promptly, so our hosting services include 24/7 tech support plus various ways of contact. In case you don't have an account yet, you can easily call us or come on our live chat and speak with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up buying a service which you can't use. If you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it needs further investigation. In contrast to the majority of providers that you can find today, we respond to all of the tickets within an hour, so you will not need to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you're able to take full advantage of our 24/7 support services even on official holidays. Your web sites will be available all of the time and so will we. With numerous communication options, you'll be able to select the easiest method to contact us and find out about our solutions in case you do not have an account yet, or request support if you are already among our customers. You are able to call us, have a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have a one-hour response time warranty, although it rarely takes over 20 mins to get assistance irrespective of the nature of the trouble. Using our customer and technical support services, we'll be there for you whenever you need us, not a couple of days after that.

24/7 Customer Support in VPS Web Hosting

Each and every virtual private server plan that we provide features 24/7 customer and technical support, therefore if you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you will be able to contact us at any time, even holidays and weekends. For your convenience, we provide different methods of communication - phone support with a couple of local numbers internationally, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues because it'll be much easier to monitor what's going on. The maximum guaranteed response time for all the email messages and tickets is one hour, but it hardly ever takes that long to get help. In case you acquire the Managed Services upgrade that we provide, our administrators can also support you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to get prompt support in general, let alone if you manage a whole server, that's why every single dedicated server that we offer includes 24/7 support with 1-hour answer time warranty regardless of the issue. The service is free of cost for all problems with your server or the software that was installed by our admins during the setup, therefore you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from your billing area or you can send an email message, and the actual response time for both rarely exceeds thirty minutes as we have administrators available twenty-four hours a day. In case you require general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on as many as three different continents or you can use our live chat service and talk to a representative online. For third-party software support, we provide a Managed Services upgrade, which you are able to add to your server plan from the billing Control Panel.