Integrated Ticketing System in Hosting
With a hosting from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst browsing through your files or updating different account settings. The ticketing system is being monitored 24/7/365 by our customer support engineers and the ticket response time is maximum sixty minutes, but it rarely takes more than twenty minutes to get assistance. In stark contrast to certain companies, we do not charge extra for using the ticketing system, so you can contact us as often as you need and request information regarding any technical or billing problem. You can also see a selection of articles, which will help you resolve the most common complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was developed with the belief that you should be able to manage everything associated with your semi-dedicated account from one location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or stumble upon a problem, you can contact our customer service technicians momentarily without the need to log into a completely different interface. You can browse your files or check a variety of account settings whilst opening a new ticket or reading the reply to an older one. In case you’ve got a plethora of tickets and you want to find a particular one, you can take advantage of the clever search functionality, which is available in the Help section. We guarantee that you will get a reply in no more than 60 minutes regardless of the essence of your inquiry or issue.