If you have purchased a hosting package and you have certain inquiries about a specific feature/function, or if you have encountered some difficulty and you require help, you should be able to touch base with the respective client service staff. All web hosting providers deploy a ticketing system no matter if they offer other means of contacting them along with it or not, as the easiest way to fix an issue most often is to send a ticket. This type of correspondence makes the replies exchanged by both parties simple to track and permits the client care staff members to escalate the case if, for example, a sysadmin must step in. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you must have no less than 2 different accounts to contact the client support team and to actually administer the hosting space. Non-stop switching between different accounts can be a burden, not to mention the fact that it takes quite a lot of time for most hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Hosting

With a hosting from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst browsing through your files or updating different account settings. The ticketing system is being monitored 24/7/365 by our customer support engineers and the ticket response time is maximum sixty minutes, but it rarely takes more than twenty minutes to get assistance. In stark contrast to certain companies, we do not charge extra for using the ticketing system, so you can contact us as often as you need and request information regarding any technical or billing problem. You can also see a selection of articles, which will help you resolve the most common complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was developed with the belief that you should be able to manage everything associated with your semi-dedicated account from one location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or stumble upon a problem, you can contact our customer service technicians momentarily without the need to log into a completely different interface. You can browse your files or check a variety of account settings whilst opening a new ticket or reading the reply to an older one. In case you’ve got a plethora of tickets and you want to find a particular one, you can take advantage of the clever search functionality, which is available in the Help section. We guarantee that you will get a reply in no more than 60 minutes regardless of the essence of your inquiry or issue.