When your hosting service provider offers live chat support, you are able to talk with an agent live and learn helpful information or get an issue resolved in a very timely manner. The key advantage of using chat as an alternative to calling to talk with a live person is that you'll need just a computer with world wide web access, so you won't pay any rates in the event that you are in another state or country. In addition, it'll be simpler to copy and paste details such as domain names, usernames or error messages i.e. details that are sometimes hard to give to the other party on the telephone. The live chat is also a faster way to contact the web hosting company's support crew compared to using a ticketing system. Last, but not least, in case some situation requires some more time to be taken care of, you can do something else entirely while you wait for assistance on the live chat, therefore you will not lose time - something that's not possible if you are on the phone.

Live Chat Support in Hosting

We provide a live chat assistance service for all Linux hosting packages that we offer and we can help you with almost everything live. If you don't have an account with our company yet, we're able to give you more details about the plans to help you to get the most appropriate plan. If you are a current customer, we will be able to help you with any general or billing issue along with with plenty of common technical matters, for example an e-mail address setup in a desktop email client. When you cannot give us a call for some reason or you're in a country where we don't have a local telephone number, our live chat will be the best choice to get in touch with us. Needless to say, some problems require additional time to analyze and test, which means that you'll have to open a support ticket to our technicians, however, we are able to save your time and assist you with many troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as a part of our services, therefore when you have any questions concerning our Linux semi-dedicated packages, you will be able to speak with our customer support team anytime regardless if you have already purchased your account or not. Generally, the chat service is for billing, pre-sales and basic questions and difficulties, yet we're able to assist you with a lot of tech questions too. We will help you select the optimal package for your sites in case you do not have an account yet, we can respond to all of the billing questions or concerns you have or we can help you with setting up your new email address on your computer or smart phone - all this will be done quickly as our live chat service is available all day long, every day. Whenever you want help, you'll be able to chat with an agent and save a long time.