One-Hour Response Guarantee in Hosting
Our guaranteed maximum reply time for any technical support ticket that you post or any email that you send is only sixty minutes, even in case you contact us on weekends and national holidays. Whatever the nature of your issue or enquiry may be, we will lend a hand instantaneously and will provide you with the required information to resolve any problem with your websites. The real response time commonly doesn’t exceed fifteen to twenty minutes, which suggests that you can forget about waiting around for hours on end to get a problem resolved or even worse than that – waiting around all day only to receive an answer that more info is required while nothing’s fixed. We’ll assist you in a timely manner solely because we know how expensive time can be in the dynamic digital realm. The 60-minute reply guarantee applies to any technical or billing question that you may have connected with our Linux hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a support ticket through your hosting Control Panel or send an email relating to your semi-dedicated server, you’ll obtain an answer within less than 1 hour. You can contact us whenever you want in regard to technical, general or billing issues and because of the fact that we will be at your disposal 365 days a year, you will always get support in no time. Depending on the specific issue or question, we will supply you with more details, eliminate the problem if it’s been caused by something within our reach or tell you what steps to take if you have to alter some setting for a software app that we can’t access. You can forget about waiting for a whole day for each reply. As a matter of fact, in most cases we reply to tickets and emails within no more than 20-25 minutes.