Although this isn't the most importantaspect to help you distinguish a trustworthy hosting company from a bad one or a reseller from an actual provider, having the option to call and communicate with a live person is an indicator that you aren't working with a one-person firm and that you'll be able to reach somebody every time you need assistance. The phone support for web hosting services may vary from general to experienced, which means that the problems which can be resolved through a phone call vary depending on the specific supplier. Generally, these matters are simpler and feature billing or first level technical issues since more complex problems usually need a support ticket where both you and the system administrators can follow what is going on with a given issue. However, being able to phone call your provider can save you lots of time and efforts for the multitude of tiny problems that will eventually appear at the time you manage your website hosting account.

Phone Support in Hosting

In case you decide to buy one of our Linux hosting packages, you'll be able to get in touch with our customer support team over the phone for 14 hours per day. We can help you select the most suitable package for your web sites as we realize that it is better to discuss such issues with a live person. In case you already have an account, we are able to assist you with any kind of sales/billing questions as well as general matters, even with some technical problems that don't involve a long time or escalation to an administrator since it is more appropriate to open a support ticket for time-consuming troubles and have the communication in one place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you'll be able to call the one you prefer and speak with one of our agents.

Phone Support in Semi-dedicated Hosting

If you need more details regarding the Linux semi-dedicated packages that we supply, you are able to call some of the three support lines we have around the globe - in the United States of America, the UK and Australia. By doing this, you're able to check ahead of time if our solutions are appropriate for your websites. If you're already our customer and you have a semi-dedicated account, you'll be able to reach us on the phone for fourteen hours every day about any kind of billing or common queries. For strictly tech problems you will need to employ our ticketing system and communicate with our technical support since someissues just require more time to be taken care of, but we will help you on the phone with quite a lot of minor tech issues as well, saving you efforts and time.