Customer Support Channels
A 60–Minute Ticket Response Time Guarantee
We offer a sixty–minute response time warranty for each trouble ticket or e–mail that you send to the help desk support team. We’ll swiftly reply to all common inquiries and forward right away the issue to our system administrators if additional assistance is required. If you make use of the Optional Managed Services package, we’ll complete any of the included server administration tasks at a time that has been discussed with you preliminary.
A Top–Quality Technical Support Service
- We will be at your disposal 24x7x365 to reply to any queries that you may have regarding our Web Site Control Panel or any of the applications that we have installed for your convenience on the dedicated web hosting server. If you also need assistance tackling server admin tasks, you can make use of our Optional Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services.
A User–Friendly Help Section
We have provided our Web Site Control Panel with a detailed knowledgebase, which features detailed explanations of its features and functionalities. Besides, we have filmed detailed video tutorials that will further explain to you how to carry out a given action or solve a commonly experienced problem. All the educational articles and the video tutorials are easily reachable from each Web Site Control Panel section through the Help and Videos buttons in the upper right corner.