Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You’ll find nearly all the answers to your questions in the intuitive Help Center section included in our Web Site Control Panel. It features an extensive knowledge base with frequently asked questions and detailed instructional articles prepared by our experienced client support staff.

  • Top quality support service
  • How–To Video Clips

  • For all of you who prefer to discover how to take care of a commonly experienced problem by watching an educational video clip, we’ve added a selection of video tutorials to our Web Site Control Panel. All the instructional video clips are concise and simple to understand. They offer you step–by–step presentations of different site administration actions.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 technical support service and feature a one–hour ticket response time guarantee. Our professional support engineers will be online day and night and will solve any issue that you could have within maximum 60 minutes after the helpdesk ticket submission. In most instances, a reply will be provided to you in less than 20 minutes.