Help and Support Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Answer Guarantee

  • Our customer help and support staff is online 24/7/365 to reply to every one of your assistance questions. Every ticket you submit to us shall be solved within up to 60 mins. If your situation demands the help of one of our administrators, we will send the ticket to the technician on duty and will inform you that the problem is being resolved.

  • Top quality support service
  • Expert Client Help Service

  • Our technical assistance Dept is going to be online for you 24/7/365 to to respond to all help request tickets that you send to us. We offer technical assistance for the apps that are pre–installed on your hosting server. These include our custom made Web Site Control Panel, the selected Operating System and the server management panel (with respect to the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • Each part of the Web Site Control Panel that is available totally free with your VPS offers an incorporated article base. You’ll see a number of comprehensive how–to tutorials and a choice of step by step video classes that demonstrate all the fundamental website management responsibilities. You can start using them by simply clicking the Help or Video control keys in the upper right corner of each Control Panel section.